Product Warranty & Protection

We stand behind our heavy equipment parts with comprehensive warranty coverage designed to protect your investment and keep your machines running.

Parts Coverage

All undercarriage components including Components and assemblies of crawler rollers, idlers, sprockets, chain, shoes and fasteners, including Seal leakage in SALT chains, rollers and idlers groups, as well as Abnormal breakage of components are covered up to 4,000 hours or three years from service or 100% worn, whichever comes first

Workmanship Guarantee

Every part is inspected and tested to OEM specifications. If a defect is found, we will repair or replace the component at no charge.

Additional Coverage Notes

*Crawler skidder, forestry applications and other non-traditional use equipment have the normal warranty adjustment reduced by 50%. *Excavator track link assemblies that are seized due to periods of inactivity in high moisture environments are not considered as product defects and therefore not eligible for warranty.

Step 1: Contact Us

Reach out to our warranty team via phone or email with your order number and a description of the issue. Response time is typically within 24 hours.

Step 2: Documentation

Provide photos of the defective part, proof of purchase, and installation details. Our team will review and approve your claim within 48 hours.

Step 3: Return Authorization

Once approved, we will issue an RMA number and prepaid shipping label. Package the part securely and ship it back to our facility.

Step 4: Resolution

We will inspect the returned part and ship a replacement or issue a full refund within 5-7 business days. Expedited shipping available upon request.

Our warranty covers manufacturing defects and workmanship issues. This includes material failures, premature wear beyond normal operating conditions, and assembly defects. Normal wear and tear, improper installation, or damage from misuse are not covered.

Standard warranty coverage is 12 months from the date of purchase. Extended warranty options are available for 24 or 36 months at the time of purchase. Warranty period begins on the delivery date shown on your invoice.

No registration is required. Your purchase receipt serves as proof of warranty. We recommend keeping your invoice and any installation documentation for warranty claims.

For approved warranty claims, we provide a prepaid return shipping label at no cost to you. If the claim is denied or the part is found to have no defect, return shipping costs are the responsibility of the customer.

Warranty Exclusions: This warranty does not cover damage caused by improper installation, modifications, accidents, abuse, normal wear and tear, or use in applications for which the part was not designed.

Limitation of Liability: Our liability is limited to repair or replacement of the defective part. We are not responsible for consequential damages, downtime, labor costs, or other indirect expenses.

Transferability: This warranty is non-transferable and applies only to the original purchaser with valid proof of purchase.

Modifications: We reserve the right to modify warranty terms at any time. Changes apply to purchases made after the modification date.

Need to File a Warranty Claim?

Our warranty team is ready to help. Contact us today to start your claim or ask questions about coverage.