Shipping Options
Fast and reliable shipping to your door
- Standard (5–7 business days)
- Express (2–3 business days)
- Overnight (next business day)
- All orders processed within 1–2 business days
Easy Returns
30-day hassle-free return policy
- 30-day return window
- Unused/original packaging required
- Free return shipping on defective items
- Refunds processed within 5–7 business days
Delivery Times
Estimated delivery timeframes by region
- Domestic: 3–7 business days
- International: 7–21 business days
- Remote areas may require additional time
Order Tracking
Track your order every step of the way
- Tracking number sent via email within 24 hours
- Real-time updates
- SMS notifications
- Contact support for assistance
International Shipping
We ship worldwide with customs support
- Available to most countries
- Customs duties/taxes buyer's responsibility
- Delivery times vary by location
- All prices in USD
Product Warranty
Quality guaranteed with manufacturer warranty
- Manufacturer warranty included
- Defective items replaced at no cost
- Contact support for warranty claims
Domestic Shipping Rates
| Order Value/Category | Shipping Details | Cost |
|---|---|---|
| Undercarriage $1–$4,500 | Freight via FedEx/UPS/LTL | Varies by size, weight, and quantity |
| Undercarriage $4,500–$25,000 | IronTrack preferred carrier | $150 flat freight |
| Undercarriage Over $25,000 | Prepaid freight via IronTrack preferred carrier | Prepaid |
Returns Policy Details
Accepted Returns
- 30-day return window from invoice date
- Photos required for all return requests
- Shipping errors or damaged items
- Defective items
- Inventory purchases (subject to approval)
- Non-stock items with supplier approval
Not Accepted
- Returns after 30 days from invoice date
- Special close-out or overstock items
Refund Terms
- Refunds processed within 5–7 business days after inspection
- 20% restocking charge applies (except IronTrack errors or damaged items)
- Customers responsible for return shipping costs
International & Special Rates
| Location/Category | Order Value | Shipping Details |
|---|---|---|
| Outside Continental US | Under $4,500 | FOB from IronTrack warehouse |
| Outside Continental US | Over $4,500 | $150 flat to US border |
| Alaska/Hawaii/Puerto Rico | All orders | FOB from IronTrack warehouse |
Rubber Track Shipping Policy
- Prepaid shipping to commercial addresses (tracks over 300mm)
- $125 flat rate for non-commercial delivery (residential, farm, gravel pit, mine site)
- Orders of only grousers do not qualify for free freight or flat rate